The latest Firmware Update program is version 7.0.1 and it installs Firmware 3.22.6. With Firmware Update program 7.0.0+ you no longer need to install the program to get the latest firmware as the firmware files are now downloaded by the update program.
First, make sure you have the latest Firmware Update program (7.0.1), then if the LEDs do not blink blue after updating the adapter, try the Repair option, then one more time with the Firmware. If the adapter still does not light up, you will need to send it in for Repair.
That is the only driver available. If you follow the Firmware Update instructions in the Getting Started document exactly and to the letter, the driver will install. If for some reason you're unable to install the driver you can always send the adapter in for a firmware update.
Firmware version 3.22.2 breaks 4.1 adapters. Firmware version 3.22.3 fixes that plus adds some other nice features when mated with App version 9.6.8.
The board shows the hardware version - 2.1 is the Bluetooth Classic, 3.1 is the Bluetooth Low Energy (BLE) version, and 4.1 is the new BLE board not yet in production. The 3.1 board can be upgraded to 4.1 by sending it in for the upgrade but it will still how 3.1 on the board.
Correct, App version 9.6.8 should fix the App hanging. You don't need Adapter Firmware version 3.22.3 but it does have some nice features.
App version 9.6.8 should fix the App hanging. Also, Adapter Firmware 3.22.3 has some nice new features.
The latest version now is 9.6.8 that supports Adapter Firmware 3.22.3.
Send the event log again. The last event log showed you still on Firmware 3.22.0. You can also update to Firmware 3.22.2.
Send the App’s event log (Settings/Send the Event Log) and I’ll take a look. Let me know when you have sent the event log too.
Also, if you have the App Setting 'Connect to Last Adapter' checked, try unchecking it, then connect, then re-check it.