Repair your Adapter (if possible). There are three reasons for a faulty adapter.
Corrupted memory. For most adapters that stop working this is the main reason. This can occur when the adapter's power is dropped while it is writing data to it's memory (adapter LEDs solid red). This is easily resolved but needs to be done here.
A blown capacitor. This can occur if a power spike is introduced into the adapter's power stream. This can occur while doing battery maintenance with the adapter plugged into the diagnostic port. An alert warning is shown at App startup regarding this and in the Getting Started document. While this is not covered under the adapter's warranty, all attempts will be made to repair the adapter.
Failed component. As with all electronics, it is possible for components to fail. If a component has failed, the adapter will either be repaired or replaced. If the adapter is still under warranty, the repair cost will be refunded.
Note, you need to order the repair below and then send us your adapter along with a copy of the repair order to the address below and we will notify you the status of your adapter and/or ship the adapter back to you according to your order shipping.
If you need a Power or Processor Board replacement we will let you know and you can order it separately.
Note, you must send us your adapter along with a copy of the repair order to the address below and we will notify you the status of your adapter and/or ship the adapter back to you according to your order shipping.