Before sending in your Adapter for repair you should take a look at the Getting Started Document's Troubleshooting section to ensure that your Adapter needs repairing.
After troubleshooting your Adapter and the LEDs do not light up, then you need to send your Adapter in for repair. When repaired, your Adapter will have the latest firmware and hardware upgrade.
You can try the repair yourself with the Firmware Update program. Note, the Firmware Update program is only for 4.1 hardware Adapters and runs only on Windows computers. You can download the Firmware Update program from the link on the Firmware Update Page. See the Getting Started Document's Firmware Update section for more information.
Send your Adapter along with a copy of this order to the address below. If your Adapter has just a memory corruption, it will be repaired and shipped back to you according to your order shipping. If your Adapter requires a replacement power or processor board, you will be notified that you need to purchase the board.
DO NOT Send any Adapter 6-pin or ALDL Connectors, just send the Adapter by itself.
BlueFire LLC
20250 276th Ave SE
Unit 264
Hobart, WA 98025-5012
Note, this is a PO Box and we check it every afternoon at the end of the day.
