Update a 3.1 Adapter to 4.1

Note, this update now includes the 4.1 hardware upgrade for 3.1 BLE adapters. This upgrade has significant improvements over the 3.1 version but you need to send your Adapter in to get the initial upgrade. Once your Adapter is upgraded, you can use the Firmware Update program for future updates.

Note, you only need to order the update if you're sending your Adapter to us for updating the firmware. Along with sending us your Adapter you also need to include a copy of this update order.

Very Important Note, the 4.1 hardware upgrade changes the App Setting 'Connect to Last Adapter' so if you are using this option, after you receive your updated Adapter, you need to uncheck that setting, connect to the Adapter and then re-check the setting.

Send your Adapter (and a copy of this order) to the address below and we will update the firmware and ship the Adapter back to you according to your order shipping.

Before sending in your Adapter for repair you should take a look at the Getting Started Document's Troubleshooting section to ensure that your Adapter needs repairing.

After troubleshooting your Adapter and the LEDs do not light up, then you need to send your Adapter in for repair. When repaired your Adapter will have the latest firmware and hardware upgrade.

Note, you must send us your Adapter along with a copy of the repair order to the address below and we will notify you the status of your Adapter and/or ship the Adapter back to you according to your order shipping.

Upgrade a Green 9-Pin Android/Windows 10 (not for Apple) Adapter to a Green 9-Pin Apple/Android/Windows 10 Adapter.

Note, you must send us your Adapter along with a copy of this upgrade order to the address below and we will upgrade the adapter and ship it back to you according to your order shipping.