Repair the Adapter

Due to the Redmond FMCA Convention there will be no Adapter Repairs shipped between August 13 and August 18.

Before sending in your Adapter for repair you should take a look at the Getting Started Document's Troubleshooting section to ensure that your Adapter needs repairing.


After troubleshooting your Adapter and the LEDs do not light up, then you need to send your Adapter in for repair. When repaired your Adapter will have the latest firmware and hardware upgrade.


Note, you must send us your Adapter along with a copy of the repair order to the address below and we will notify you the status of your Adapter and/or ship the Adapter back to you according to your order shipping.

DO NOT Send any Adapter 6-pin or ALDL Connectors, just send the Adapter by itself.


BlueFire LLC

20250 276th Ave SE

Unit 264

Hobart, WA 98025-5012

Note, this is a PO Box and we check it every afternoon at the end of the day.

$20.00
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9-Pin J1939/J1708 Green Bluetooth LE Adapter for Apple, Android and Windows

9-Pin Adapter for heavy duty vehicles circa early 2000's to the present.

Note, you must have a compatible diagnostic port to use this Adapter. See the Getting Started document for more info on diagnostic ports.

If you do not have a 9-pin diagnostic port, you can use this Adapter along with a converter cable. See this link for more info on converter cables.

The Adapter comes with the latest firmware and hardware. You do not need to order the firmware update.

Note, the Adapter is not a Truck ELD (Electronic Logging Device) and does not support the Federal Electronic Data Logging requirements.


Important Note, the Adapter is only for 12 volt diagnostic ports. Plugging it into a 24v source will damage the Adapter resulting in an expensive repair.

$240.00

Update the Adapter Hardware/Firmware

Due to the Redmond FMCA Convention there will be no Firmware Updates shipped between August 13 and August 18.

Note, this update now includes the 4.1 hardware upgrade for 3.1 BLE adapters. This upgrade has significant improvements over the 3.1 version but you need to send your Adapter in to get the initial upgrade. Once your Adapter is upgraded, you can use the Firmware Update program for future updates. The Firmware and Hardware changes can be found at this link.


Very Important Note, the 4.1 hardware upgrade changes the App Setting 'Connect to Last Adapter' so if you are using this option, after you receive your updated Adapter, you need to uncheck that setting, connect to the Adapter and then re-check the setting.


Send your Adapter along with a copy of this order to the address below and we will update the firmware and ship the Adapter back to you according to your order shipping.

DO NOT Send any Adapter 6-pin or ALDL Connectors, just send the Adapter by itself.


BlueFire LLC

20250 276th Ave SE

Unit 264

Hobart, WA 98025-5012

Note, this is a PO Box and we check it every afternoon at the end of the day.


$20.00

Adapter Processor Board

Replace the Adapter's processor board if during the repair process it is determined that the processor board was damaged due to external events such as a power spike.

Note, if this is necessary you will be notified during the repair process to purchase this repair.
$150.00