Before sending in your Adapter for repair you should take a look at the Getting Started Document's Troubleshooting section to ensure that your Adapter needs repairing.
After troubleshooting your Adapter and the LEDs do not light up, then you need to send your Adapter in for repair. When repaired your Adapter will have the latest firmware and hardware upgrade.
Note, you must send us your Adapter along with a copy of the repair order to the address below and we will notify you the status of your Adapter and/or ship the Adapter back to you according to your order shipping.
DO NOT Send any Adapter 6-pin or ALDL Connectors, just send the Adapter by itself.
BlueFire LLC
20250 276th Ave SE
Unit 264
Hobart, WA 98025-5012
Note, this is a PO Box and we check it every afternoon at the end of the day.