Tuesday, February 20, 2024 6:21:45 PM

Cannot Connect to Adapter after Updates

1 year ago
#259259 Quote
I update my adapter to from 3.22 to 3.22.1 and the app to 9.6.6, I cannot get the app to connect to my adapter.  I have the adapter powered via USB cable since I am at home and the coach is in storage.  THe adapter just oninousily blinks blue.  In the past I've been able to connect to the adapter when powered via USB (my standard test after a firmware upgrade).  

I'm a litlle concerned as we are leaving on a trip in 3 days.
0
2022 Newmar Super Star 3727
1 year ago
#259260 Quote
Send the App’s event log (Settings/Send the Event Log) and I’ll take a look. Let me know when you have sent the event log too.

Also, if you have the App Setting 'Connect to Last Adapter' checked, try unchecking it, then connect, then re-check it.
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1 year ago
#259261 Quote
Event log sent.  Yes, I had unchecked 'connect to last adapter.  Tank you.
0
2022 Newmar Super Star 3727
1 year ago
#259262 Quote
I found and installed the the new app verson, 9.6.7, this morning but still cannot connect to my adapter!

I just sent my current event event log.
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2022 Newmar Super Star 3727
1 year ago
#259263 Quote
We brought the coach home this morning to get ready for our trip so I tried again with the adapter connected in the coach, instead of powering it via USB.

Still cannot connect to the adapter.  Now after a few cycles of discovering, connecting, authenicating and retreiving data, the app crashes.

I've driven 33K+ miles using BF as my dash...never having had an issue with not being able to initially connnect to the adapter.
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2022 Newmar Super Star 3727
1 year ago
#259264 Quote
Hey Jay,
Something to check on your tablet, go into settings and search for Bluetooth devices, is the BlueFire adapter listed?
Steve
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Steve Whitaker
2018 Fleetwood Discovery 40D
1 year ago
#259266 Quote
I had checked that, and the adapter is listed.
0
2022 Newmar Super Star 3727
1 year ago
#259267 Quote
Send the event log again. The last event log showed you still on Firmware 3.22.0. You can also update to Firmware 3.22.2.
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1 year ago
#259282 Quote
Sorry for the delay in responding, but have been on a trip.  The problem was my fault.  I misundersttod the move to the 4.1 adapters and had flashed my 3.1 adapter with the 4.1 firmware.

Unfortunately, I could not resolve the issue while on the road as the firmware update didn't work with my Win 11 laptop (got a could not access file error).  I was able to reflash my adapter correctly from my Win 10 PC once I was back home.

I missed my BF dash!
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2022 Newmar Super Star 3727
1 year ago
#259287 Quote
Thanks for updating us on the solution to your connectivity issue.
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Steve Whitaker
2018 Fleetwood Discovery 40D