No LED lights

Our adapter stopped working in the middle of the day.  It kept cycling between connecting, authenticating and retrieving data but would never connect. We looked at the actual unit and there aren't any LED lights on it.  Please advise.

Try the suggestions in the Getting Started document's Troubleshooting section.

https://bluefire-llc.com/store/getting-started-document

But if the LEDs still do not light up and you can install the Firmware Update program, you can try the Repair option followed by the firmware update.

Otherwise you'll need to send your Adapter in for repair.

https://bluefire-llc.com/store/adapter-repair

How do we install the firmware update program? We would prefer to try the repair ourselves, since this has happened previously and we've needed to send it in.

See the Getting Started document's Firmware Update section.

https://bluefire-llc.com/store/getting-started-document

We are on step 3 of updating the firmware adapter instructions.  It says to wait for the adapter to boot (flashing blue or blue green).  This does not happen on our adapter. What should we do?

Robert,
Mark is knee deep in getting the firmware locked in for production.  He said, he should be able to shake free soon and will check in with you on your connection issue.
Thanks for your patience,
Steve

First, make sure you have the latest Firmware Update program (7.0.1), then if the LEDs do not blink blue after updating the adapter, try the Repair option, then one more time with the Firmware. If the adapter still does not light up, you will need to send it in for Repair.

How and where do I send it in for repair?

Hi Robert,
Here is the link to the BlueFire website.  It gives you the mailing address and other instructions.  https://bluefire-llc.com/store/adapter-repair
Steve