Profile: Robert Fruth

How and where do I send it in for repair?

We are on step 3 of updating the firmware adapter instructions.  It says to wait for the adapter to boot (flashing blue or blue green).  This does not happen on our adapter. What should we do?

How do we install the firmware update program? We would prefer to try the repair ourselves, since this has happened previously and we've needed to send it in.

Our adapter stopped working in the middle of the day.  It kept cycling between connecting, authenticating and retrieving data but would never connect. We looked at the actual unit and there aren't any LED lights on it.  Please advise.