Firmware Updating Instructions

Gary,
Start the app and then go to ABOUT (from the home page).  That will tell you what version APP and FIRMWARE you are running. From this forum you can see that the most current APP version is 9.7 and the latest version Firmware is 3.23.
Generally speaking, you'd like to have the latest of both.
As for sending your dongle in .. it took about 2 weeks from the time I sent mine in until it came back in the mailbox.  That WAS a couple of years ago, but I suspect that a reasonable guess for you .. assuming you are in the USofA.
Steve

I am having an issue with being able to update the firmware.  

I installed the driver and it is recognized.
I disabled my AV software
I disabled my firewall software.

I start the app using Run as Administrator

The application starts, downloads the firmware, then presents me the selection of the type of hardware I have and it correctly listing the 3.1 hardware.  
Once i click update, it pops up a message that it failed and the main app shows cannot access directory with no directory listed.  I did not see any log files so I could not do much more debugging.  I believe it is trying to access %windows%\inf\oem64.inf.tmp but cannot provide any direct proof yet.  

Any ideas?