Tuesday, February 20, 2024 4:50:48 PM

Upgraded 3.1.0.9 -pin Adaptor to FW 3.22.5 Will not get Data

1 year ago
#259292 Quote
Hello,  I upgraded my adaptor to latest FW. It will connect to Bluetooth ok but will not read data from Bus. Lights blink Blue, then Green, then Red, then go to Blue blink.  Here is Log.

I have the old code 3.21, can I down grade ?

Help,  Thanks


App is Starting.

---Application Information:
App Title:  BlueFire for Motorhomes
App Version:  9.6.8
Build Date:  10/31/2022 15:15
Bluetooth:  BLE
500K Bus:  False
Force 500K:  False
Use OBD2:  False
Use J1939:  True
Use J1708:  False
VIN:  5VBPA57A9KA119581

---Adapter Information:
HW Version:  3.1.0-9-Pin
FW Version:  3.22.5
Publish Date:  11/7/2022
Build Date:  11/9/2022
Build Location:  Adapter
Serial No:  BE12DC1BF573C868

---Device Information:
Type:    Apple
Make:    iPad
Model:    Air 2 Wi-Fi + Cellular
Version:  15.6.1
Orientation:  Flat

-----> 11/10/2022 08:31:20:426 (Local), 11/10/2022 08:31:20:427 (Home), 11/10/2022 14:31:20:427 (UTC)

Connecting to the Adapter.

-----> 11/10/2022 08:31:27:886 (Local), 11/10/2022 08:31:27:886 (Home), 11/10/2022 14:31:27:886 (UTC)

App is connected to the adapter, Bluetooth Signal Strength (-59) is Good (68).

---Adapter Information:
HW Version:  3.1.0-9-Pin
FW Version:  3.22.5
Publish Date:  11/7/2022
Build Date:  11/9/2022
Build Location:  Adapter
Serial No:  BE12DC1BF573C868

-----> 11/10/2022 08:31:31:385 (Local), 11/10/2022 08:31:31:386 (Home), 11/10/2022 14:31:31:386 (UTC)

Ignition key is Off.

-----> 11/10/2022 08:33:26:269 (Local), 11/10/2022 08:33:26:271 (Home), 11/10/2022 14:33:26:271 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=SetHeartbeatOnOff

-----> 11/10/2022 08:33:30:805 (Local), 11/10/2022 08:33:30:805 (Home), 11/10/2022 14:33:30:805 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=SetHeartbeatOnOff

-----> 11/10/2022 08:33:33:806 (Local), 11/10/2022 08:33:33:806 (Home), 11/10/2022 14:33:33:806 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=SetHeartbeatOnOff

-----> 11/10/2022 08:33:38:193 (Local), 11/10/2022 08:33:38:193 (Home), 11/10/2022 14:33:38:193 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=SetHeartbeatOnOff

-----> 11/10/2022 08:33:46:876 (Local), 11/10/2022 08:33:46:876 (Home), 11/10/2022 14:33:46:876 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=SetHeartbeatOnOff

-----> 11/10/2022 08:33:55:665 (Local), 11/10/2022 08:33:55:665 (Home), 11/10/2022 14:33:55:665 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=SetHeartbeatOnOff

-----> 11/10/2022 08:34:06:028 (Local), 11/10/2022 08:34:06:028 (Home), 11/10/2022 14:34:06:028 (UTC)

User disconnecting the adapter, Comm.State=Authenticated

-----> 11/10/2022 08:34:06:582 (Local), 11/10/2022 08:34:06:582 (Home), 11/10/2022 14:34:06:582 (UTC)

App is Disconnected.

-----> 11/10/2022 08:36:00:736 (Local), 11/10/2022 08:36:00:736 (Home), 11/10/2022 14:36:00:736 (UTC)

Connecting to the Adapter.

-----> 11/10/2022 08:36:08:169 (Local), 11/10/2022 08:36:08:169 (Home), 11/10/2022 14:36:08:169 (UTC)

App is connected to the adapter, Bluetooth Signal Strength (-69) is Good (52).

---Adapter Information:
HW Version:  3.1.0-9-Pin
FW Version:  3.22.5
Publish Date:  11/7/2022
Build Date:  11/9/2022
Build Location:  Adapter
Serial No:  BE12DC1BF573C868

-----> 11/10/2022 08:36:11:594 (Local), 11/10/2022 08:36:11:594 (Home), 11/10/2022 14:36:11:594 (UTC)

Ignition key is Off.

-----> 11/10/2022 08:36:11:602 (Local), 11/10/2022 08:36:11:602 (Home), 11/10/2022 14:36:11:602 (UTC)

Adapter is connected to the 500K J1939 CAN Bus.

-----> 11/10/2022 08:36:11:832 (Local), 11/10/2022 08:36:11:833 (Home), 11/10/2022 14:36:11:833 (UTC)

Ignition key is On.

-----> 11/10/2022 08:36:18:456 (Local), 11/10/2022 08:36:18:456 (Home), 11/10/2022 14:36:18:456 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=ClearData

-----> 11/10/2022 08:36:43:086 (Local), 11/10/2022 08:36:43:086 (Home), 11/10/2022 14:36:43:086 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=ClearData

-----> 11/10/2022 08:37:02:604 (Local), 11/10/2022 08:37:02:605 (Home), 11/10/2022 14:37:02:605 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=ClearData

-----> 11/10/2022 08:37:11:428 (Local), 11/10/2022 08:37:11:428 (Home), 11/10/2022 14:37:11:429 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=ClearData

-----> 11/10/2022 08:37:31:497 (Local), 11/10/2022 08:37:31:497 (Home), 11/10/2022 14:37:31:498 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=ClearData

-----> 11/10/2022 08:37:43:429 (Local), 11/10/2022 08:37:43:430 (Home), 11/10/2022 14:37:43:430 (UTC)

User disconnecting the adapter, Comm.State=Authenticated

-----> 11/10/2022 08:37:43:992 (Local), 11/10/2022 08:37:43:992 (Home), 11/10/2022 14:37:43:992 (UTC)

App is Disconnected.

-----> 11/10/2022 08:38:38:414 (Local), 11/10/2022 08:38:38:414 (Home), 11/10/2022 14:38:38:414 (UTC)

Connecting to the Adapter.

-----> 11/10/2022 08:38:45:751 (Local), 11/10/2022 08:38:45:751 (Home), 11/10/2022 14:38:45:751 (UTC)

App is connected to the adapter, Bluetooth Signal Strength (-77) is Fair (38).

---Adapter Information:
HW Version:  3.1.0-9-Pin
FW Version:  3.22.5
Publish Date:  11/7/2022
Build Date:  11/9/2022
Build Location:  Adapter
Serial No:  BE12DC1BF573C868

-----> 11/10/2022 08:38:50:177 (Local), 11/10/2022 08:38:50:177 (Home), 11/10/2022 14:38:50:177 (UTC)

Ignition key is Off.

-----> 11/10/2022 08:39:06:453 (Local), 11/10/2022 08:39:06:453 (Home), 11/10/2022 14:39:06:453 (UTC)

CommData SendSyncPidRecursive - Timeout waiting for a Pid response from the Adapter. Ignoring Pid=ClearData

-----> 11/10/2022 08:39:25:899 (Local), 11/10/2022 08:39:25:899 (Home), 11/10/2022 14:39:25:899 (UTC)

User disconnecting the adapter, Comm.State=Authenticated

-----> 11/10/2022 08:39:26:438 (Local), 11/10/2022 08:39:26:438 (Home), 11/10/2022 14:39:26:439 (UTC)

App is Disconnected.

-----> 11/10/2022 08:39:47:732 (Local), 11/10/2022 08:39:47:732 (Home), 11/10/2022 14:39:47:732 (UTC)

Maximum Queued Packets=2, Messages=2, Sent=53, Reconnect Data Count=0

-----> 11/10/2022 08:39:47:738 (Local), 11/10/2022 08:39:47:738 (Home), 11/10/2022 14:39:47:738 (UTC)

App is ending.
0
1 year ago
#259299 Quote
Try the latest App version (9.6.9) and Firmware (3.22.6).

Note that the latest Firmware Update program is version 7.0.1 and it installs Firmware 3.22.6. With Firmware Update program 7.0.0+ you no longer need to install the program to get the latest firmware as the firmware files are now downloaded by the update program.
0
1 year ago
#259303 Quote
Thanks for the suggestion to upgrade firmware and APP. Upgrades went well no issues upgrading.  I am still seeing erratic behavior in accessing the data off the data bus. After 2 attempts to get the data by turning off/on bluetooth, plugging/unplugging Adaptor, it did receive the data on APP dash. I then started fresh again on 3 more attempts to get consistent behavior as I always had on 3.21.0.2 Firmware. It connected once again on a 4th attempt but no more after that.  Led behavior= Red-Blue blink-Flash of Green 1 sec-solid Blue.I have logs if you wish but a bit longer then first post.   Please help with next steps.    Can i downgrade back to 3.21.0.2, I have the installer and code.
0
1 year ago
#259305 Quote
Send me the App’s event log (Settings/Send the Event Log) and let me take a look. Let me know when you have sent the event log too.
0
1 year ago
#259306 Quote
What is method to send a log file (Eventlog.txt) besides posting it to this fourm? email a support address?
0
1 year ago
#259307 Quote
From the App Settings page scroll down to 'Send the Event Log'.
0
1 year ago
#259308 Quote
Sent,  Thanks
0
1 year ago
#259310 Quote
Latest testing and Data has been emailed to Mark
0
1 year ago
#259313 Quote
Upgraded to 3.22.8  using 7.0.1 loader program. Could not pull up data from J1939 Bus.  Logs and such sent in.
I have gone back to release 3.21.0.2 as I kept the old loader and FW.  All working well now on old code.  Will continue to work with developers on why new 3.22 codes will not work on my 2019 Tiffin 4IH Phaeton Coach w/ Cummins ISL9 380.
0