Sunday, August 23, 2026 2:54:41 PM

Firmware Updating Instructions

1 week ago
#264848 Quote
Attempting to update the hardware firmware.  

Firmware is currently 3.23.0 11/26/2022
Hard ware is 4.1 2/25/2023

I have downloaded the MSI that loads up. I am attached via microusb directly to the device. When the program opens up it detects firmware 3.23; firmware adapter.

Then it claims it has no internet connection. I DO have internet connection and all seems fine. I turned off Windows 10 firewall in case that is causing a clash. Still no go. Is your server down? I don't know the ip address to check. thanks in advance
1 week ago
#264849 Quote
The program uses FTP to download the update files. Check to see if your computer is blocking FTP.
5 days ago
#264867 Quote
I did a packet trace, and there is NO FTP protocol being sent or received. I can filter it down closer if you give me an IP address where it is going and send you the trace file. It looks like it could be 104.18.21.213, but that is TCP port 80.
4 days ago
#264868 Quote
What is the exact message that's displayed?
4 days ago
#264872 Quote
You have not given me the IP to narrow it down to know if this is your IP address. (feel free to send it privately), but assuming I have the right IP address,  Since this is NOT FTP... I doubt this is your IP. The app never sends a single FTP packet out over the wire. I've tried it Several different ways, bypassing firewalls and connecting directly to COX communications modem, and directly through Starlink. ALL firewall blocking is shut off on the Windows 10 box. Please give me the IP so I can filter on that. Then we can see if ANY packet even goes out.

Here is a rejection that is HTTP and says forbidden.

0000   60 03 08 8f 9b f6 00 e0 67 1b 70 6d 08 00 45 00   `.......g.pm..E.
0010   01 99 6d b3 00 00 f9 06 8a d0 cf cf d2 e5 c0 a8   ..m.............
0020   64 7d 00 50 c8 e4 9e e1 11 5d 80 b9 de a8 50 18   d}.P.....]....P.
0030   00 0e db c5 00 00 48 54 54 50 2f 31 2e 31 20 34   ......HTTP/1.1 4
0040   30 33 20 46 6f 72 62 69 64 64 65 6e 0d 0a 53 65   03 Forbidden..Se
0050   72 76 65 72 3a 20 6f 70 65 6e 72 65 73 74 79 0d   rver: openresty.
0060   0a 44 61 74 65 3a 20 54 75 65 2c 20 31 38 20 41   .Date: Tue, 18 A
0070   75 67 20 32 30 32 36 20 32 30 3a 35 35 3a 30 34   ug 2026 20:55:04
0080   20 47 4d 54 0d 0a 43 6f 6e 74 65 6e 74 2d 54 79    GMT..Content-Ty
0090   70 65 3a 20 74 65 78 74 2f 68 74 6d 6c 3b 20 63   pe: text/html; c
00a0   68 61 72 73 65 74 3d 75 74 66 2d 38 0d 0a 43 6f   harset=utf-8..Co
00b0   6e 74 65 6e 74 2d 4c 65 6e 67 74 68 3a 20 31 35   ntent-Length: 15
00c0   30 0d 0a 43 6f 6e 6e 65 63 74 69 6f 6e 3a 20 6b   0..Connection: k
00d0   65 65 70 2d 61 6c 69 76 65 0d 0a 56 61 72 79 3a   eep-alive..Vary:
00e0   20 41 63 63 65 70 74 2d 45 6e 63 6f 64 69 6e 67    Accept-Encoding
00f0   0d 0a 58 2d 46 72 61 6d 65 2d 4f 70 74 69 6f 6e   ..X-Frame-Option
0100   73 3a 20 73 61 6d 65 6f 72 69 67 69 6e 0d 0a 0d   s: sameorigin...
0110   0a 3c 68 74 6d 6c 3e 0d 0a 3c 68 65 61 64 3e 3c   .<html>..<head><
0120   74 69 74 6c 65 3e 34 30 33 20 46 6f 72 62 69 64   title>403 Forbid
0130   64 65 6e 3c 2f 74 69 74 6c 65 3e 3c 2f 68 65 61   den</title></hea
0140   64 3e 0d 0a 3c 62 6f 64 79 3e 0d 0a 3c 63 65 6e   d>..<body>..<cen
0150   74 65 72 3e 3c 68 31 3e 34 30 33 20 46 6f 72 62   ter><h1>403 Forb
0160   69 64 64 65 6e 3c 2f 68 31 3e 3c 2f 63 65 6e 74   idden</h1></cent
0170   65 72 3e 0d 0a 3c 68 72 3e 3c 63 65 6e 74 65 72   er>..<hr><center
0180   3e 6f 70 65 6e 72 65 73 74 79 3c 2f 63 65 6e 74   >openresty</cent
0190   65 72 3e 0d 0a 3c 2f 62 6f 64 79 3e 0d 0a 3c 2f   er>..</body>..</
01a0   68 74 6d 6c 3e 0d 0a                              html>..
4 days ago
#264873 Quote
I need what the Firmware Update program shows. Send me a screenshot if you want. It may not be FTP.
4 days ago
#264875 Quote
It says BlueFire Firmware Update 12.6.0.
With the adapter attached, it detects that it is 3.2.3.

Maybe I should just send it in. I've wasted quite a bit of time. I use Linux and Mac, so fit is a ROYAL PITA at the moment. How long is the turn time?
4 days ago
#264876 Quote
When you try to update by pressing the update button, it comes back with a message that it cannot connect to the internet. I need that exact message.

Turnaround time is usually a day after receiving the adapter.
4 days ago
#264877 Quote
I have given exact messages, including  packet trace data.

I swore I saw somewhere how to send it in, but now I can't find it. Can you point me to the mailing instructions?
4 days ago
#264878 Quote
It's probably a Windows 10 issue with our ISP server. My guess is that they are blocking Windows 10 since it is no longer supported.

Here is the link to updating the firmware - https://bluefire-llc.com/adapter-firmware