Firmware Updating Instructions

Gary,
Start the app and then go to ABOUT (from the home page).  That will tell you what version APP and FIRMWARE you are running. From this forum you can see that the most current APP version is 9.7 and the latest version Firmware is 3.23.
Generally speaking, you'd like to have the latest of both.
As for sending your dongle in .. it took about 2 weeks from the time I sent mine in until it came back in the mailbox.  That WAS a couple of years ago, but I suspect that a reasonable guess for you .. assuming you are in the USofA.
Steve

I am having an issue with being able to update the firmware.  

I installed the driver and it is recognized.
I disabled my AV software
I disabled my firewall software.

I start the app using Run as Administrator

The application starts, downloads the firmware, then presents me the selection of the type of hardware I have and it correctly listing the 3.1 hardware.  
Once i click update, it pops up a message that it failed and the main app shows cannot access directory with no directory listed.  I did not see any log files so I could not do much more debugging.  I believe it is trying to access %windows%\inf\oem64.inf.tmp but cannot provide any direct proof yet.  

Any ideas?

I have a 9 pin adapter and the app indicates that it's a 4.1  I'm following the firmware updating instructions and, after many unsuccessful tries, I'm now wondering if a standard USB connection to my Windows 11 (Lenovo slim 5 idea pad) is causing the "Adapter is not in Device Manager. Check your USB connection" error.  I don't have a micro USB port on the Lenovo.

It sounds like you didn't get the driver installed. You have to follow the instructions exactly and too the letter. This is not a normal driver install.

BlueFire Admin wrote:

I've been following the Getting Started Guide Version 12.7.0..   The firmware updating section step 6 & 7( pg 18)  say "IF" the driver is not installed I'll be prompted to install it (see  instructions below.)   And, "IF" Windows it starts to install a driver to stop it and manually install a driver, per instructions below.

I was neither prompted to install a driver nor did Windows start to install a driver.  The next step says to wait for the adapter to flash blue which it did. So, following these steps, I didn't think I needed to install a driver.  

Is the Getting Started document the correct instructions or is there another document with Firmware update instructions?  
.

BlueFire Admin wrote:

I've been following the Getting Started Guide Version 12.7.0..   The firmware updating section step 6 & 7( pg 18)  say "IF" the driver is not installed I'll be prompted to install it (see  instructions below.)   And, "IF" Windows starts to install a driver to stop it and manually install a driver, per instructions below.

I was neither prompted to install a driver nor did Windows start to install a driver.  The next step says to wait for the adapter to flash blue which it did. So, following these steps, I didn't think I needed to install a driver.  

Is the Getting Started document the correct instructions or is there another document with Firmware update instructions?  
.

I just updated the adapter firmware and all went great. But now I can't connect with the app. It says I'm not authorized to the adapter. I use username and password.

See the Getting Started document's Adapter Security section.

https://bluefire-llc.com/getting-started-document

BlueFire Admin wrote:


That section has not been any help. It says: If the security does not match when connecting to the Adapter, an alert saying "You are not authorized to access this Adapter" will be shown.

But nowhere does it say what to do if that happens. Before the upgrade my app was set to username and password. It is still set to that. Do I have to change it to something else?