Our adapter stopped working in the middle of the day. It kept cycling between connecting, authenticating and retrieving data but would never connect. We looked at the actual unit and there aren't any LED lights on it. Please advise.
Friday, August 1, 2025 4:41:43 PM
No LED lights
- 4
- 9/16/2019
- Moderator
- 149
- 7/6/2016
Try the suggestions in the Getting Started document's Troubleshooting section.
https://bluefire-llc.com/store/getting-started-document
But if the LEDs still do not light up and you can install the Firmware Update program, you can try the Repair option followed by the firmware update.
Otherwise you'll need to send your Adapter in for repair.
https://bluefire-llc.com/store/adapter-repair
https://bluefire-llc.com/store/getting-started-document
But if the LEDs still do not light up and you can install the Firmware Update program, you can try the Repair option followed by the firmware update.
Otherwise you'll need to send your Adapter in for repair.
https://bluefire-llc.com/store/adapter-repair
- 4
- 9/16/2019
- Moderator
- 149
- 7/6/2016
- 4
- 9/16/2019
- 18
- 8/23/2022
- Moderator
- 149
- 7/6/2016