registering?

Today when I plug my adapter in it says its not registered and wont connect. What do I need to do to fix that? I am on your website and type register in the search function and nothing comes up. Help!!

When and where did you purchase the adapter? If from Amazon, can you find the Amazon Order Id?

I get the same message. I purchased my adapter directly from you and in January sent it to you for a hardware and software upgrade. It worked perfectly for awhile, but now I get the device not registered message.

Just something to check.  In Settings, are you using the same email address that you used when you purchased the BlueFire?  I have several email accounts, and I was using a different one for sending logging data to BlueFire.  Anyway, when I updated the software I got the unregistered warning.  When I changed the email address back it registered with no issues.

That is correct. You need to register your adapter (App Settings) using the 'Store Email Address' that you used to order the adapter.

Well I plugged my adapter into a bus today and I got the registration message again and I clicked ok and then it connected and started working on its own. I went into settings and checked the email shown and its the one that I used when I purchased the adapter. The registration spot is not highlighted and I cant select it to do anything with that section so I guess its fixed? I will try it on a different bus tomorrow to verify its operation.